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Terms & Conditions

Broadland Wineries Direct Terms and Conditions of Sale and Use.

These terms and conditions cover wine sales from Broadland Wineries Ltd through www.broadlandwineriesdirect.com. Please be aware that by ordering any of our products, you agree to these terms and conditions.

We regret to inform you that we can currently only deliver directly to UK addresses.

Our Website

This website is only intended for use by consumers, for all business enquiries please visit www.broadland-wineries.com or contact sales@broadlandwinery.com.

Age Restrictions

It’s against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they reserve the right to return the products.

Security

Broadland Wineries Direct uses PayPal, one of the most secure online payment platforms in the world. After more than a decade as a leader in online payments, PayPal continues to triumph in keeping your information safe. If you have any further questions regarding any aspect of our site security please contact Mr John Kingsmill at johnkingsmill@broadlandwinery.com.

Damaged Goods & Cancellation

If any bottle is broken or spoilt upon delivery, we'll replace it – it’s as simple as that. You may cancel your order for any reason up to and including 14 working days from the date of delivery of your order, provided all the bottles are unopened and intact and returned to us. We will refund the full price of the order including delivery within 30 days from the date of cancellation. Claims for non-delivery must be made within one month of your order date. Complaints are taken very seriously and we will endeavour to respond as soon as possible. If you have any questions regarding orders and general enquiries, please do contact us and let us know.

Delivery

We are a nation of convenience lovers and no-one likes to be kept waiting. As soon as your order is placed with us, your wine is hand-picked, hand-packed and collected by our courier before making its journey directly to your front door. Delivery is free on all orders of 12 bottles or more, for orders with less than 12 bottles, delivery is charged at £7.15 to all mainland UK addresses. Though we generally recommend allowing 3-5 working days - we do everything we can to ensure your wine is delivered within 48 hours and we won’t even charge you extra. For full delivery terms please click here.

Availability

Wine is an agricultural product and though stock outs are rare we may occasionally have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost. We will always advise you that your chosen item is out of stock first.

Prices

  • All prices are quoted in pounds sterling and may be per bottle, or per case as marked.
  • All prices are inclusive of UK VAT.
  • Additional delivery charges will be added where applicable.
  • Promotional offers and prices are as stated, with no further discounts available.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will contact you to notify you of this and confirm any necessary amends to your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.


Disability

Broadland Wineries Limited is committed to ensuring that its services are available to all, and in particular seeks to comply with the provisions of The Disability Discrimination Act. 

Privacy Policy

When you make a purchase from this website, we collect personal information to enable us to process and deliver your order. By buying wine from us, you consent to Broadland Wineries maintaining, recording, holding and using personal data we collect about you. For our full privacy policy, click here and for our full cookies policy, click here. If you have any questions relating to privacy matters please contact us by email on: sales@broadland-wineries.com.

Data Protection

Broadland Wineries is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information. We do not provide any of your details to a third party, except your address details which are given to an official courier. Unless you have indicated to the contrary we will add your details to our marketing database and from time to time may send you details of offers. We undertake to exclude you should you not wish to receive these at any time in the future.

Reviews, Comments and Content

Users and visitors of this website may post reviews, ratings, comments and other content. This right is given on the provision that content posted is not illegal, obscene, abusive, threatening, invasive, against intellectual property rights, or otherwise detrimental to any third parties.  Particularly, posts should not include software viruses, chain letters, mass mail or content relating to political movements. Users may not use alias e-mail addresses, impersonate any person or entity, or otherwise mislead in any form. We reserve the right to remove or edit any content posted on this site and any social networking sites or blogs related to this site.

Intellectual Property Rights

All copyright, database rights, trademarks (including the Broadland Wineries ® trademark) and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Broadland Wineries, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Broadland Wineries) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited. Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Broadland Wineries or using this website as a shopping resource. You are entitled to use our website in accordance with these terms and conditions only.

Complaints and disputes: 

All complaints and feedback should initially be directed to Broadland Wineries Direct using the details on our contact us page, we pride ourselves on our customer service and will do everything we can to respond with a quick and satisfactory resolution. If in the unlikely event, you feel that you have exhausted the complaint procedures, you may submit your complaint to the following Online Dispute Resolution (ODR) platform http://ec.europa.eu/consumers/odr/ which is in line with the current consumer legislation for EU residents.

Disclaimer:

Broadland Wineries has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Broadland Wineries takes no responsibility for information that is incomplete, inaccurate or out of date. Broadland Wineries shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website. All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Broadland Wineries makes no representation or will not be held liable for any action placed upon the website by individuals from other locations. Broadland Wineries assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Broadland Wineries will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site. Broadland Wineries also prohibits all persons from providing hypertext or other links to websites belonging to Broadland Wineries Direct, (other than to our home page) from their web site or from a third party's web site without our prior written consent.

Company Details

Company Secretary
The New Winery
Broadland Wineries Ltd
Chapel Street
Cawston
Norfolk
NR10 4BG
 
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© 2017 Broadland Wineries Limited. Registered in England and Wales. Registration Number: 859 081. VAT Number: 104 655 979
Registered Office: The New Winery, Cawston, Norfolk, NR10 4BG UK   |   Tel: +44 (0) 1603 872 474   |   Fax: +44 (0) 1603 871 312   |  Website powered by empresa
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